Code of Conduct & Moderation Policy

Discussion in 'Announcements' started by Jason Tate, Jan 10, 2016.

  1. Jason Tate Jan 10, 2016
    (Last edited: Mar 16, 2016)
    Jason Tate @jason_tate @encorepodcast Staff Member

    Code of Conduct

    The forum rules are posted at the bottom of every page on the forum and I highly recommend that every member of the community read them in full to understand what is expected while using this website. We've outlined a very clear set of rules and policies for posting here. With that, we have also adopted a code of conduct that we believe is important to running a diverse and vibrant community. We are committed to making participation in this community a harassment-free experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, personal appearance, body size, race, ethnicity, age, religion, or nationality.

    Examples of unacceptable behavior by participants include:
    • The use of sexualized language or imagery
    • Personal attacks
    • Trolling or insulting/derogatory comments
    • Public or private harassment
    • Publishing other’s private information, such as physical or electronic addresses, without explicit permission
    • Other unethical or unprofessional conduct
    Moderators and staff members have the right and responsibility to remove, edit, or reject comments, posts, messages, profile posts, and other contributions that are not aligned to this Code of Conduct, or to ban temporarily or permanently any member for other behaviors that they deem inappropriate, threatening, offensive, or harmful. Moderators and staff members will try and communicate with posters on this website in regard to what is appropriate or not through communications, warnings (both public and private), and the posted rules/guidelines/and code of conduct.

    Instances of abusive, harassing, or otherwise unacceptable behavior may be reported using the "report" function that is available on all posts and profiles on the website. All complaints will be reviewed and investigated and will result in a response that is deemed necessary and appropriate to the circumstances. Staff and moderators have been instructed to maintain confidentiality with regard to the reporter of an incident.

    We recommend the use of the block function on the website if you wish to not engage with a particular user. To avoid issues we recommend this test: don't say anything you wouldn't say aloud in a normal, regular bar, in any random city in the United States. Disagreements, arguments, and sarcasm are sure to be found within the threads of this forum, but our aim is to raise the level of discourse away from ad hominem attacks and to a debate or discussion of the ideas themselves.

    This policy is adapted, in part, from the Contributor Code of Conduct version 1.3.0.

    Moderation Policy

    One of the goals of the forum is to be as transparent about our moderation policy as possible so that every member on the site knows the rules, the expectations, and the potential warnings and punishments that moderators have available to them. If you have an issue with a user on the website, please report the post so that a moderator can take a look. If you have a constant issue with a user, we definitely recommend the block feature on the forums. If there's an issue with a moderator, please reach out to another moderator, forum moderator, or staff member (you can find those here).

    One of the more difficult things for a moderator is determining severity of an issue and how to respond. Our goal is to be as consistent as possible; however, there are a variety of different moderators, we're all human, and we're doing the best we can. Please realize that when moderation issues arise. We know that it's usually a very contentious moment and tempers are raised. We encourage everyone to try and take a few deep breaths in these situations as acting out of anger or lashing out really only leads to more issues. If a moderator is trying to let you know something isn't ok — escalating the situation will only cause more problems. If what has led to a moderator needing to step in is not super over the line, you're not going to be banned immediately for small offenses, but your odds of that being what happens increase if you become more and more hostile. We also understand that there will be arguments and discussions on the website that are intense. Our goal is not to stop difficult conversations from happening; however, we want the discussions to be proactive and productive and not filled with insults, name calling, or attacks.

    Thread Bans

    One of the tools moderators have to use are thread bans. These bans prevent certain users from accessing certain threads for, usually, a limited amount of time. The point of a thread ban is to give people time to cool off and make it clear that the current conversation isn't productive, is causing issues, and should cease. The goal of a thread ban is to let a member know that right now it's time to take a little timeout from that particular thread. At the moment, you're not being banned from the website, you're not being given any warning points, and the best course of action is to take some time away from the specific thread. Usually thread bans are one to three days, depending on severity, and if you think a thread ban is too severe or long, please reach out to staff or other moderators to discuss. The worst thing you can do in this situation is to go to other threads and continue the behavior that got you thread banned to begin with. If that happens, the next step is almost always going to be more harsh. The point of a thread ban is to say, "time out", and try let some space and distance bring everything back to a more even ground.

    Warning Points

    Moderators also have the ability to give out "warnings" for certain infractions on the website. Most of the time this is how moderators will be letting people know things aren't ok and trying to make sure our code of conduct is upheld. There are rare occasions where a user will be immediately banned. Using sexist, racist, or homophobic language is in this category. Trolling, doxing, or harassing other members is in this category. Creating fake or duplicate accounts to do any of these things is in this category. For other infractions, warnings will be given. These warnings may be private and your account getting an alert to tell you about the warning is our way of letting you know something is not ok. Please take these warnings seriously as they can add up and lead to bans on the site. These warnings may also be public. A moderator can attach a warning to a post so that others reading a thread know a certain post was flagged and seen by a moderator. This also lets others reading a thread know that the kind of behavior in a specific post was over the line. Moderators have, at their discretion, the ability to apply infraction points when they issue warnings. These points are almost always issued one at a time. These points almost always expire after one month. These points are only available for moderators to see and give out. Here's what happens when they accumulate:

    When an account reaches three points, it's three strikes and that's a 3 day ban from the website. This is meant to be a wake up call, a signal that there are some issues with how you're posting and things need to change if you want to continue being a member of this website. After the three day ban, we hope, you'll never get any more points. However, please be aware that those points probably don't expire for a month, so, if you get one more, you're once again banned for another three days. If an account reaches five points, it will be banned until the points expire and it's back under five. At eight points an account is permanently banned from the website. If you get to this point, you've been warned, you've been banned temporarily multiple times, and clearly you didn't learn.

    By and large this is how moderation is handled on the website. Where deviations occur are when there are clear cases of harassment or bigotry. A troll joining the forums and throwing around slurs is not going to get three warnings while they continue to harass people. They will simply be kicked off the site.

    Discussing Warnings or Bannings

    If you think you've been given a warning unfairly please don't post about it in public and other threads, this never leads to productive conversations. Instead, please message a staff member or other moderator so they can discuss it. Other moderators and staff can reverse warnings if need be and can look at things that you feel were applied unjustly. You can also reach out to me personally either on this site or via email or Twitter if you need something looked at. The goal here is to be a community that is tolerant, understanding, and willing to have hard conversations, but built on mutual respect. We know that it's impossible for everyone to get along all the time, but if we walk into it with good intentions, are willing to give others the benefit of the doubt, I think we have a chance to really make something special here.

    You can find all of the forum moderators here.
  2. Craig Manning

    @FurtherFromSky Moderator

    I like this a lot. I think a big part of the issue on is that people have completely lost the decency of normal human interaction. Everything is a standoff. Disagreements are fine, but I think remembering that respect has to remain is a very important point for us to drive home.
    Crit, tommymcphail and Jason Tate like this.
  3. Greg Robson

    Moderator Moderator

    It's hard for me to comment here in detail as I rarely if ever dabble in the forums much. Given what I have seen and what I know of the problems I think this code of conduct is the correct step forward. I'm fine if people want to claim the tag of "freedom of speech" but I feel like because it's the Internet and it's "anonymous" people feel the need to spout off and say the most heinous and horrendous things. In an era when cyber-bullying leads to suicides and the like, establishing a format that encourages civil discourse is paramount. I do think this can be achieved and I think these are the correct steps to ensure that this very thing happens.
  4. Aaron Mook

    GLOW // @moscowghoul Moderator

    Yeah, this is worded very well and I like how you've clearly outlined what is inappropriate (especially regarding harassment) so there will be no confusion with members. Glad we're gunning for a wildly less hostile environment.
  5. Eric Wilson

    Trusted Supporter

    Definitely worded really well, and seems like a great way to a fresh start.
  6. bobby_runs Mar 7, 2016
    (Last edited: Mar 7, 2016)

    where would i be if i was my brain Supporter

    Does the new site censor out rankings of Kanye albums in any thread?
  7. Aaron Mook

    GLOW // @moscowghoul Moderator

    I'll leave the site if this happens
    GettingSodas and Garrett L. like this.
  8. Matt Chylak

    I can always be better, so I'll always try. Supporter

    @Jason Tate, where do you stand on social login? Would be a good way to hold more users accountable...
  9. Jason Tate @jason_tate @encorepodcast Staff Member

    By that do you mean like forcing to sign up through Facebook/Twitter?
  10. Matt Chylak Mar 9, 2016
    (Last edited: Mar 10, 2016)
    Matt Chylak

    I can always be better, so I'll always try. Supporter

    Yeah, vs email, or at least allowing it as an option. I assume it may be difficult to implement for this site, but I believe that tying more people's real identities to their online-wide ones is an important step towards making the Internet more civil.

    Side note: we've actually seen in our digital marketing campaigns that social login leads to a higher user acquisition rate vs forcing a longform signup. (You get more data from users like this too, though idk if that's actually something you care about at this point.)
  11. Jason Tate @jason_tate @encorepodcast Staff Member

    I actually have it built in to this site already but disabled it because I didn't like the login flow quite right (and wanted to make signing up and logging in at the moment as easy and simple as possible, and prefer to control that to start) and wanted to spend some more time with it. It's definitely on my mind as a possibility in the future for basically exactly what you mentioned. I don't know if I'd ever make it the only way to login, but I like the idea of using it for that kind of thing. It's also why I am forcing a real email address and verification of that as well.
    Jacob Tender and Wharf Rat like this.
  12. contra11mundum

    I hate spoilers. Supporter

    Love this. AP is so out of control.
    FTank, schlotty and Jason Tate like this.
  13. Kiana

    You look like bad news, I gotta have you Prestigious

    If social media was the only way to log in I'd die cause I'm not on anything

    can I ask what you mean by sexualized imagery? What falls under that?
    Wharf Rat and schlotty like this.
  14. Aaron Mook

    GLOW // @moscowghoul Moderator

    I'm assuming it's mostly referring to pornography, but I could be wrong
  15. Jason Tate @jason_tate @encorepodcast Staff Member

    Basically pornography, but I also had a problem with the thread that was basically "let's just post pictures of women and talk about them" on It got weird. It got gross. It made people uncomfortable. Basically no embedding NSFW content in the public forums.
  16. Kiana

    You look like bad news, I gotta have you Prestigious

    got it! The first place my mind went to was the old Babe threads and such. Yesterday I was gonna post a gif of a popstar dancing on stage but she was wearing lingerie and I started wondering if that counted or not.
  17. Jason Tate @jason_tate @encorepodcast Staff Member

    That's the thread I was thinking about. Heh. Yeah, dancing, things like that definitely not an issue. For me it's really about the objectification and when it becomes gross and makes people uncomfortable. If that makes sense.
  18. Kiana

    You look like bad news, I gotta have you Prestigious

    Makes perfect sense, thanks!
    Jason Tate likes this.
  19. Jacob Tender @curbsideaudio @banthafodderfm Supporter

    Ariana GIFs are always okay.
  20. Kiana

    You look like bad news, I gotta have you Prestigious

    I don't think I'd ever post a gif of Ariana Grande
  21. Chaplain Tappman

    Trusted Prestigious

    not totally sure why but this made me laugh hysterically
    Dirty Sanchez, Nick and Wharf Rat like this.
  22. Jacob Tender @curbsideaudio @banthafodderfm Supporter

    Jason Tate likes this.
  23. DarkHotline Mar 29, 2016
    (Last edited: Mar 30, 2016)

    Anthony Supporter

    So I added a disclaimer in the shoegaze/dream pop thread about Whirr and Nothing not being discussed in there. I sat on it at first and thought about it but I felt it should be stated from the get go that while nothing (no pun intended) against a poster listening to them, it's just not something that the thread should talk about it. Is that cool? @Jason Tate
    Nick likes this.
  24. SoundInTheSignals

    @Bake_Wear /

    I'm liking this code of conduct a lot. I think these rules should make for good, respectful, and engaging conversations. I'm excited to look everything over (just got the forum link from Jason).
    Jason Tate likes this.
  25. ImAMetaphor

    so much I think Prestigious

    Thank you, Jason, for being so candid, transparent, and honest with the policies here. I definitely think this will help to prevent some of the more hostile interactions that were prevalent on AP.
    youwontknow and Jason Tate like this.