General Questions Help • Page 11

Discussion in 'Help and Feedback' started by Jason Tate, Mar 14, 2016.

  1. Jason Tate @jason_tate @encorepodcast Staff Member


    iOS 11.4.1
  2. Jason Tate @jason_tate @encorepodcast Staff Member

  3. scottlechowicz

    Trusted Supporter

    I can’t be sure, I don’t see a lot of people posting IG stuff in the threads I visit.

    But it’s been going on for at least a week. I’m on iOS 11.4.1.

    I don’t use any content blockers.
  4. Jason Tate @jason_tate @encorepodcast Staff Member

    Hmm. Will look into.

    Doing a refresh of the page doesn't fix it? What about tapping the timestamp on the post that includes the Instagram embed, does that do anything?
    scottlechowicz likes this.
  5. scottlechowicz

    Trusted Supporter

    Huh. Page refresh seems to have done it. I went back to that page just now and it displays fine.

  6. Jason Tate @jason_tate @encorepodcast Staff Member

    K. I have an idea what it may be doing, I'll take a look in a bit.
  7. I Am Mick

    I AM GRAVE BUG Prestigious

    I also only see half of IG posts on mobile (iPhone)
  8. Petit nain des Îles

    Golden Hour Supporter

    It does it for me on my mobile (Huawei) and sometimes on my computer as well. I also noticed that it does it when I'm posting on other boards, so I'm wondering if the problem comes from Instagram itself.
  9. Cameron

    FKA nowFace Prestigious

    Though this is only a recent thing. A few weeks ago it was fine.
  10. Omni

    Regular Supporter

    Is it possible to request a username change? I don't want one right now or anything but I might in the future.
  11. Jason Tate @jason_tate @encorepodcast Staff Member

    Ok, I think I got this figured out. It may not fix it 100% of the time (from what I think was going on: sometimes Instagram delays the embed loading if they think your internet speed is slow, which causes some issues when I calculate the size of the embed) but I think some of the tweaks I made should fix this most of the time. If it ever doesn't work, a refresh has fixed it for me every time. But, in my testing, I got it to display the correct size about 98-99% of the time.

    The files will need to refresh on the server out of cache ... may take 5-15 minutes ... but then hopefully this will be mostly fixed for Instagram embeds.

    Fingers crossed.
  12. Cameron

    FKA nowFace Prestigious

  13. colorlesscliche

    Trusted Prestigious

    Works for me. I don't think speed was an issue though. I'm on a desktop PC at work with 600+Mbps
  14. Jason Tate @jason_tate @encorepodcast Staff Member

    Tweaked Instagram's code just a little more. If it fails to load, for any reason, it should fix itself within 2 seconds now.
  15. Dog Fish

    soups up

    Are the $3 per month membership perks the same as the $5 per month (and $25 per year/$50 per year)?
  16. Jason Tate @jason_tate @encorepodcast Staff Member

    Yep. (I have a new version of those pages I’m rolling out soon that makes that more clear.)
    Dog Fish likes this.
  17. skogsraet

    Trusted Supporter

    I'm curious why I can now see the prestigious forum. As special as I feel, I'm well short of the 15k post requirement.
  18. Jason Tate @jason_tate @encorepodcast Staff Member

    skogsraet likes this.
  19. Cameron

    FKA nowFace Prestigious

    For some reason only with this website lll try and go back to my already in use window, and the page is gone. I can’t hit refresh on my phone. I need to close out the window, and make a new page. It’s fine with my YouTube page always in use. Don’t know if anyone else is having this issue. It’s also only recent
  20. Jason Tate @jason_tate @encorepodcast Staff Member

    Usually means the phone drops us out of memory. If you have a lot of tabs open or tabs using a lot of memory that can happen.
    Cameron likes this.