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Apple Company • Page 449

Discussion in 'Technology Forum' started by Melody Bot, Mar 13, 2015.

  1. NJPunkMusic

    Die rad.

    Sorry if this seems like a long rant, but figured I would share with the Apple fans.

    So I had an “interesting” experience with Apple this past week.

    I’ve been a Mac supporter and user for the last dozen years and swore I would never go back to windows. I’ve had three Macs and they last and run much smoother. Worth the extra money. iPhones are a different story. I’m an Android guy.

    Anyways, I bought a new Macbook Pro Touch Bar back in November 2016 when they were first released. I was so excited to have a new Mac and had no problem spending the huge chunk of change.

    Never had an issue with it until this past February when the screen started going blank when the lid (screen) was opened to a certain point. The computer would stay on, but there was no way to get the screen back on unless I shut the computer down (which was a pain in the butt when you have no screen.) After troubleshooting with Apple support twice the issue was not solved and they told me to take it to the Genius Bar.

    I finally got there this past Saturday and after 5 minutes the gentlemen told me the screen is losing connection and they would need to replace the entire screen. Being that Im a dummy and opted out of Apple Care for the first time ever with this purchase (bought it every other time, but never had to use it) the gentleman told me it would cost $475 to replace it. I was pretty pissed that a computer I spent $2000 on 2.5 years ago already needs a screen replaced and its going to cost a qurter of the total price. I told him “no thanks” and walked out pretty discouraged about Apple.

    That night I did some research and found out this screen issue is a common problem with the late 2016 Macbook Pros, but Apple has yet to really acknowledge it. I said you know what, here it is 11pm Saturday night, but Im calling Apple. I told the guy over the phone my story and he said they cant do anything. I asked to speak with a higher up. I was then transferred to someone else. I kindly explained my case to the guy, no yelling, no threatening, just giving him my honest opinion. How can Apple expect someone to pay $500 to replace a screen on a less than 3 year old Macbook? I understand I didn’t buy the extended warranty, but this is a manufactured issue as I did nothing wrong to it. The Macbook is adult owned and never even left my house. How can Apple stand behind this product? The guy “David” was like I understand let me see what I can do. Final result was let me send you a box to ship it to apple and we will replace the screen for free and pay all shipping. They sent me a fedex box that I had to pack and ship back. Computer was sent to them Wednesday afternoon, repaired yesterday, and was delivered back to my house this morning before 10am. What a turn around!

    Thank you David and Apple for working to keep your customer happy.
  2. cryates

    Go Braves Prestigious

    I ordered a pair of the Powerbeats Pro. Pretty excited to get them. I've always been a fan of the Beats sound, only because I lean towards strong bass in my sound preferences, but I can understand where some folks would like a more balanced sound. 9-hour battery will be incredible.
    Christian Romero and Jason Tate like this.
  3. sean_rugy

    select all delete Supporter

    hmmm my left airpod is dying incredibly faster than my right. both were fully charged 45 minutes ago and the left is down to 17% already and the right is still around 80%. anyone else have this happen?
  4. My right AirPod’s volume really took a dump yesterday. Usually I can blow/ suck out the dirt but that didn’t work. Did a deep clean last night and it seems better but I wonder if my first gen’s days are numbered.
  5. sean_rugy

    select all delete Supporter

    yeah, these are first gen too. I can literally watch the battery on the left plummet in the widget. testing them again, left is at 54% and the right is at 90%. I'm taking them in after work to see what's going on.
  6. sean_rugy

    select all delete Supporter

    welp, I’m out of warranty and out of luck. cool. can’t really swing the replacement fee right now and I was annoyed that was the only option. warranties are incredibly frustrating when they’re expired.

    I didn’t do anything to deserve this, Apple!
  7. Man accidentally swallows an Apple AirPod… and it STILL WORKS after it passes through his system | Daily Mail Online
    But he went to Kaohsiung Municipal United Hospital where medics confirmed he had swallowed the AirPod. They said it was currently passing through his digestive system, saying it would need surgery to remove if it did not appear naturally. Doctors gave him a laxative and told him to inspect his waste for any sign of the device.

    Fortunately for Mr Hsu the AirPod resurfaced when he relieved himself at a railway station the next day. He was forced into a foul-smelling search but was able to pick out the £65 device and found that it was still intact. After washing the AirPod and letting it dry Mr Hsu was amazed to find that it still worked.

  8. cryates

    Go Braves Prestigious

    How does one "accidentally" swallow an AirPod? They aren't that small.
    Jason Tate likes this.
  9. Taketimeandfind


    Not to mention they shouldn’t be near your mouth
    Jason Tate likes this.
  10. sean_rugy and Jason Tate like this.
  11. Michael Schmidt

    Don't recreate the scene, or reinvent the meanings Supporter

    Thinking about getting the Beats as well. When I do long runs in warmer weather the AirPods tend to slip out. And now that I don’t live in the city, most of my runs are in parks where I see more value in the noise cancelling. I feel like having both will gives me a nice mix and certainly options. Are the other colors available or just black?
  12. cryates

    Go Braves Prestigious

    The only available color at launch is black. Ivory/Green/Navy release sometime this summer.
    Michael Schmidt likes this.
  13. 333 GANG


    I’d like to try a pair of Powerbeats before I buy them to see how I feel about the sound
  14. personalmaps

    citrus & cinnamon Supporter

    probably a very dumb apple music question, but i cannot figure this out for the life of me - is there a way to stop albums/playlists/etc. from automatically repeating?
  15. Callum Macleod

    Do or do not, there is no try. Supporter

    Is there a “1” showing on your repeat button? That’s usually what causes whole albums or playlists to repeat. Should be visible if you swipe up a little on the now playing screen. (Apologies If Ive misread the question - if that is right though, the button will be red for repeat individual song and then red with a “1” for album/playlist. White for off.)
  16. Let me know what device you’re on and I’ll post a screenshot of what you need. But yeah don’t worry there is.
  17. On the now playing screen scroll down (pull up), you’ll find the shuffle/repeat buttons and lyrics there.
  18. personalmaps

    citrus & cinnamon Supporter

    thank you!! i must be losing it, i swear the "repeat" option wasn't showing up on one album i was listening to, but now it's there!
    mescalineeyes and Jason Tate like this.
  19. hiding stuff behind a fold without any affordance is honestly just bad design.
    pauljgreco likes this.
  20. Why Bother?

    Still bothering.

    Planning to buy a new Macbook Air or Macbook Pro, but keep reading about the butterfly keyboard issues.

    Is Mid-2017 hat's the latest "safe" generation? My Macbook Pro is Mid-2012 and has proven extremely durable but it's just not performant these days.

    Thanks to anyone in advanced!
  21. The newest butterfly keyboards are largely fine and obviously under warranty anyway so you shouldn’t be too worried. I know this is anecdotal but I have the most recent iteration and it rules and works flawlessly.

    That said apparently they’re launching a new line of 16” MacBook pros soon with a fully redesigned keyboard so maybe hold on to that 2012 boy a little longer.
    Why Bother? likes this.
  22. Pushcut - Automation your way

    Cool looking notification/automation app. I haven't played around with it at all yet, but saw it looks like you could probably do some cool timed things with it.
  23. phaynes12

    playing in the band Supporter

    has anyone used both airpods and powerbeats? debating between which to pick up for my non-overear device
  24. dylan

    Most-liked person on chorus Prestigious

    the new powerbeats pros or the 3s?
  25. phaynes12

    playing in the band Supporter