Sorry if this seems like a long rant, but figured I would share with the Apple fans. So I had an “interesting” experience with Apple this past week. I’ve been a Mac supporter and user for the last dozen years and swore I would never go back to windows. I’ve had three Macs and they last and run much smoother. Worth the extra money. iPhones are a different story. I’m an Android guy. Anyways, I bought a new Macbook Pro Touch Bar back in November 2016 when they were first released. I was so excited to have a new Mac and had no problem spending the huge chunk of change. Never had an issue with it until this past February when the screen started going blank when the lid (screen) was opened to a certain point. The computer would stay on, but there was no way to get the screen back on unless I shut the computer down (which was a pain in the butt when you have no screen.) After troubleshooting with Apple support twice the issue was not solved and they told me to take it to the Genius Bar. I finally got there this past Saturday and after 5 minutes the gentlemen told me the screen is losing connection and they would need to replace the entire screen. Being that Im a dummy and opted out of Apple Care for the first time ever with this purchase (bought it every other time, but never had to use it) the gentleman told me it would cost $475 to replace it. I was pretty pissed that a computer I spent $2000 on 2.5 years ago already needs a screen replaced and its going to cost a qurter of the total price. I told him “no thanks” and walked out pretty discouraged about Apple. That night I did some research and found out this screen issue is a common problem with the late 2016 Macbook Pros, but Apple has yet to really acknowledge it. I said you know what, here it is 11pm Saturday night, but Im calling Apple. I told the guy over the phone my story and he said they cant do anything. I asked to speak with a higher up. I was then transferred to someone else. I kindly explained my case to the guy, no yelling, no threatening, just giving him my honest opinion. How can Apple expect someone to pay $500 to replace a screen on a less than 3 year old Macbook? I understand I didn’t buy the extended warranty, but this is a manufactured issue as I did nothing wrong to it. The Macbook is adult owned and never even left my house. How can Apple stand behind this product? The guy “David” was like I understand let me see what I can do. Final result was let me send you a box to ship it to apple and we will replace the screen for free and pay all shipping. They sent me a fedex box that I had to pack and ship back. Computer was sent to them Wednesday afternoon, repaired yesterday, and was delivered back to my house this morning before 10am. What a turn around! Thank you David and Apple for working to keep your customer happy.